York Proms
Save the Date:
Saturday 
30th June 2018
York

Frequently Asked Questions for 2018

Q. When is the next York Proms?

We have provisionally booked the next York Proms for Saturday 30th June 2018, which will be confirmed in the coming weeks.


Q. When will 2018 tickets be on sale?

We anticipate offering a pre-sale for this year's ticket holders in September, with tickets going on sale for the general public from 1st October 2017.
​Make sure you are signed up to the newsletter if you want to be the first to hear about the next event.


Frequently Asked Questions from 2017

Q. What time do the gates open and what time does the show start?

The gardens will close at 4pm and reopen on Museum Street shortly after 5pm for people to enter.  The main evening show will start around 7.30pm. 


Q. What time will the event finish?

We expect the show will finish  approximately 10.15pm, after a planned firework finale (tbc)


Q. Can I Use the Park and Ride?

Please note: the Park and Ride will be CLOSED by the time the concert finishes. If you intend to use the Park and Ride we recommend using the Askham Bar Park and Ride bus to go into town but do not use their car park, instead, park in the nearby Moor Lane Car Park, which is open 24 hours. If you park in the Park and Ride car your car will be locked in overnight. You can find out more information here:  www.itravelyork.info

Q. When will I receive my tickets?

All tickets booked before 21st June have been sent out. If you haven't received them please contact us and bring your email confirmation with you on the day. For tickets booked after 21st June your tickets will be ready for you to collect on the gate on the day from 5pm, when the gates open. Please bring ID and a printed email confirmation showing the order number. At the gates, the tickets will be exchanged for wristbands that must be worn at all times during the event. No tickets will be sold on the gate.


Q. I haven't received an order confirmation email, what should I do?

Firstly, please check your junk folder as it is very rare for a confirmation email not to be sent out. If you cannot find it, or it has already been automatically deleted, please send us a message via the contact page and we will look into it for you.


Q. Can I re-sell or give away my tickets?

Tickets are non transferable. As this is an event with a restricted number of tickets we have decided to take these steps to ensure local people are able to buy tickets at face value, rather than ticket touts buying up lots of tickets and reselling them at a premium.


Q. I can't go anymore, what can I do with my tickets?

Tickets are non refundable.
If there are genuine, unforeseen reasons you cannot go please get in touch. Enirely at our discretion we may be able to help by re-selling your ticket to our ticket waiting list, if the event is sold out, or we may be able to roll over your tickets for the following year. Please get in touch as soon as you know you are unable to attend. 


Q. How many tickets are for sale?

The first year of the York Proms has a limited number of tickets on sale; 2,000, including 100 VIP tickets. Tickets are sold striclty on a first come, first served basis and we anticipate they will sell out (over 400 tickets were sold in the first 3 weeks on sale). As the seating is unreserved for standard ticket holders you can always buy extra tickets if you're unsure of the number in your group, so be conservative in the number of tickets you think you will need, then add to it later if other people decide they want to come with you.

Q. Can I bring picnic furniture?

You may bring folding chairs, picnic blankets and standard size umbrellas. Please do not bring tables, gazebos, parasols or disposable barbeques.


Q. Is there disabled access?

Yes, the Museum Gardens is wheelchair accessible but please be aware the audience will be seated on the grass (apart from VIPs who will be on picnic benches on concrete). This may become more tricky for wheelchairs if the weather has been wet and the ground is soft. We plan to have a designated area for wheelchair users who have come with only one carer to help with logistics on the day.


Q. Is there a carer ticket for wheelchair users.

Yes, you can book a wheelchair and carer ticket on the shop page. You will be given specific wristbands on the day and you must arrive together. This ticket is a specific wheelchair plus carer ticket, not just a registered disabled ticket. Please get in touch if you have any queries and we'll do our best to help.


Q. What does the VIP ticket include?

The VIP ticket gives you access to the premium VIP area and a reserved seat at a picnic table. You will have a laminate on a lanyard to wear on the day, a complientary brochure, table service for drinks and designated toilets (toilets subject to final confirmation).


Q. Is there a fireworks finale?

We hope to finish the proms with the fireworks finale however, given the city centre location, this may not be possible and will be out of our control. 


Q. Can I buy refreshments on the day?

Yes. There will be a range of local suppliers to keep you fed and watered. We will have hot drinks, soft drinks, alcoholic drinks, hot tasted sandwiches, pies, cakes and ice cream. Menus will be online in June so you can come prepared with food ideas.


Q. Can I bring a picnic?

Of course, we encourage audience members to bring a picnic and enjoy the day. You may not bring barbeques or use naked flames. Please avoid bringing sharp kitchen knives that could be hazardous.


Q. Can I order a picnic to collect on the day?

Yes. We have launched our luxury picnic hampers and you can now order them via the shop page. Prices start at £14.50 for a single person cheese and pie hamper.

Q. What happens if it rains?

The show must go on! As with all outdoor concerts held in the UK, a bit of rain won't dampen our spirits and the show will continue as normal. Please check the weather forecasts and come prepared for rain or sun, ensuring you bring rain macs or sunblock, depending on what is needed. The only time the show would be cancelled is in the event of extreme inclement weather, including very high winds that make it unsafe to use the stage. In this case the promoters will do their best to contact everyone to inform them. The promoters take no responsibility for cancelled hotel or travel costs, but these can often be recovered with travel insurance policies.


Q. Are dogs allowed?

Well behaved dogs, on a lead, are permitted. However, if your dog affects the enjoyment of other guests by barking at the stage or causing a nuisance you may be asked to leave. Be aware there may be a firework display, so please consider that when deciding whether to bring your dog.


Q. I want to perform at the York Proms, how do I go about it?

We hope to have a community stage to showcase local talent, which will run soon after the gates are opened and finish shortly before the evening show. If you would like to be involved please send a message via the contact page.
​For professional artist enquiries please be advised we have a full line up for 2017.


Q. Will the artist line up change?

Although we make every effort to announce the guest artists in advance there may be times when a change to the programme is unavoidable. The promoter reserves the right to make changes to the programme.


Q. Will there be toilets and baby change facilities?

There will be toilets available, including disabled and baby change. 


Q. Where do I park?

There are numerous car parks around the city centre. The Park and Ride services close early on a Sunday so please see the information further up this page about how to find a work around for the park and ride.


Q. Will there be first aid on the day?

Yes, there will be a first aid point for any problems that may arise on the day.