York Proms
30th June 2018
Museum Gardens

Frequently Asked Questions for 2018

Q. When is the next York Proms?

The next York Proms is Saturday 30th June 2018. Exact gate and show times still to be confirmed, but it will be an evening show.

Q. When will 2018 tickets be on sale?

Tickets are now on sale to the general public. Tickets will be sent out from 5th December 2017. Last order date for guaranteed Christmas delivery is 17th December.

New FAQs relevant to the 2018 show will be coming soon. 

Q. What time do the gates open and what time does the show start?

The gardens will close in advance of the show 3pm (tbc) and reopen on both Museum Street and Marygate shortly after 5pm for people to enter.  The main evening show start time is yet to be confirmed. Those people with fast-track tickets and disabled tickets will be able to enter 30 minutes earlier.

Q. What time will the event finish?

We expect the show will finish  approximately 10.30pm, after a planned firework finale

Q. Can I Use the Park and Ride?

Please note: the Park and Ride will be CLOSED by the time the concert finishes. If you intend to use the Park and Ride we recommend using the Askham Bar Park and Ride bus to go into town but do not use their car park, instead, park in the nearby Moor Lane Car Park, which is open 24 hours. If you park in the Park and Ride car your car will be locked in overnight. You can find out more information here:  www.itravelyork.info

Q. When will I receive my tickets?

From 5th December, all tickets will be sent out within 3 weeks of your booking. Tickets booked by 17th December will be delivered before Christmas. Tickets will be in the form of single-use wristbands, that need to be worn on the day. Instructions will be sent with the wristbands. If you haven't received your tickets after 4 weeks please get in touch.

Q. I haven't received an order confirmation email, what should I do?

Firstly, please check your junk folder as it is very rare for a confirmation email not to be sent out. If you cannot find it, or it has already been automatically deleted, please send us a message via the contact page and we will look into it for you.

Q. Can I re-sell or give away my tickets?

Tickets can only be given away with permission. If you buy tickets as a gift please send us an email so we can update our records in case of spot checks on the gate.

Q. I can't go anymore, what can I do with my tickets?

Tickets are non refundable.
If there are genuine, unforeseen reasons you cannot go please get in touch. Enirely at our discretion we may be able to help by re-selling your ticket to our ticket waiting list, if the event is sold out, or we may be able to roll over your tickets for the following year. Please get in touch as soon as you know you are unable to attend. 

Q. How many tickets are for sale?

The maximum number of tickets available is 2,000. Tickets are sold strictly on a first come, first served basis and we anticipate they will sell out, as happened in 2018. We also had to reduce the number slightly because of a loss of lawned area due to falling masonry on the ruins, so this could happen again and no notice will be given - the box office will just be closed without warning.  As the seating is unreserved for standard ticket holders you can always buy extra tickets if you're unsure of the number in your group, so be conservative in the number of tickets you think you will need, then add to it later if other people decide they want to come with you.

Q. Can I bring picnic furniture?

You may bring folding chairs, picnic blankets and standard size umbrellas. We may allow small tables under 1mx1m, but we will be confirming this soon. Please do not bring gazebos, parasols or disposable barbeques.

Q. Is there disabled access?

Yes, the Museum Gardens is wheelchair accessible but please be aware the audience will be seated on the grass. This may become more tricky for wheelchairs if the weather has been wet and the ground is soft. We plan to have a designated area for wheelchair users who have come with only one carer to help with logistics on the day.

Q. Is there a carer ticket for wheelchair users.

Yes, you can book a wheelchair and carer ticket on the shop page. You will be given specific wristbands on the day and you must arrive together. This ticket is a specific wheelchair plus carer ticket, not just a registered disabled ticket. We will have a disabled ticket available via phone only, from 1st December.

Q. Is there a fireworks finale?

Yes, all being well with licensing and legal issues, there will be a fireworks finale similar to the 2017 event. The fireworks are likely to be fired from a different location this time, as the stage will be in a different location.

Q. Can I buy refreshments on the day?

Yes. There will be a range of local suppliers to keep you fed and watered. We will have hot drinks, soft drinks, alcoholic drinks, cakes, etc, and menus will be posted online in advance of the event.

Q. Can I bring a picnic?

Of course, we encourage audience members to bring a picnic and enjoy the day. You may not bring barbeques or use naked flames. Please avoid bringing sharp kitchen knives that could be hazardous and please bring plastic glasses, not glass.

Q. Can I order a picnic to collect on the day?

Yes. We will have picnics available, similar to 2017. These will be launched soon.

Q. What happens if it rains?

The show must go on! As with all outdoor concerts held in the UK, a bit of rain won't dampen our spirits and the show will continue as normal. Please check the weather forecasts and come prepared for rain or sun, ensuring you bring rain macs or sunblock, depending on what is needed. The only time the show would be cancelled is in the event of extreme inclement weather, including very high winds that make it unsafe to use the stage. In this case the promoters will do their best to contact everyone to inform them. The promoters take no responsibility for cancelled hotel or travel costs, but these can often be recovered with travel insurance policies.

Q. Are dogs allowed?

Well behaved dogs, on a lead, are permitted. However, if your dog affects the enjoyment of other guests by barking at the stage or causing a nuisance you may be asked to leave. Be aware there may be a firework display, so please consider that when deciding whether to bring your dog.

Q. I want to perform at the York Proms, how do I go about it?

We hope to have a community stage to showcase local talent, which will run soon after the gates are opened and finish shortly before the evening show. If you would like to be involved please send a message via the contact page.
​For professional artist enquiries please send information via the contact page.

Q. Will the artist line up change?

Although we make every effort to announce the guest artists in advance there may be times when a change to the programme is unavoidable. The promoter reserves the right to make changes to the programme.

Q. Will there be toilets and baby change facilities?

There will be toilets available, including disabled and baby change. We are booking more toilets that in the 2017 event and there will not be an offiical interval, to prevent bottlenecking.

Q. Where do I park?

There are numerous car parks around the city centre. The Park and Ride services close early on a Sunday so please see the information further up this page about how to find a work around for the park and ride. There is a car park on Marygate, but this will fill quickly, so be early to avoid missing out.

Q. Will there be first aid on the day?

Yes, there will be a first aid point for any problems that may arise on the day.